Late Arrivals
We do our best to see every patient as close to their scheduled appointment time as possible while respecting everyone’s time. To help us stay on schedule, we ask that you arrive at least 5 minutes before your appointment.
If you’re running late, please give us a call. We’ll always do our best to accommodate you. Depending on our schedule and current patient needs, we may still be able to see your pet or offer a drop-off appointment so the doctor can examine them when time becomes available later in the day. However, if you expect to arrive 15 minutes late or more, we may need to reschedule your appointment for another time or day.
Cancellations
We understand that plans can change. If you need to cancel or reschedule your appointment, we kindly ask that you let us know as soon as possible so we can offer that appointment time to another pet in need of care.
Specialty appointments and surgeries require a deposit to reserve your pet’s appointment time. Deposits are fully refundable when cancellations are made at least 24 hours in advance. Same-day cancellations and missed appointments will result in the forfeiture of your deposit. Because our traveling veterinary specialists reserve dedicated time for your pet and are compensated regardless of attendance unless we receive advance notice, we appreciate your understanding and cooperation.